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Dear Valued Customer,
At Ellisbrook, we are committed to providing you with a hassle-free shipping experience. We are pleased to offer insured shipping and handling for all our products at a nominal rate of $5.95 to destinations worldwide.
We have partnered with renowned international shipping companies like USPS, FedEx, SF Express, DHL, UPS, and EMS, who work hand in hand with local couriers. This collaboration enables us to deliver your orders directly to your doorstep, ensuring a seamless and reliable shipping process. With our flat-rate worldwide shipping, you can enjoy our products no matter where you are.
While we strive to deliver your order within 7-14 days, please note that some orders may experience slight delays of 3-4 weeks due to international import barriers and customs protocols. Rest assured, we will provide you with a tracking number within 4-5 days after your order has shipped, so you can stay informed about its progress.
To maintain the highest level of security and combat credit card fraud, we may need to verify and approve payments before shipping. In such cases, orders with incorrect billing information or requiring additional verification may experience slight delays or, in rare instances, be canceled.
Our shipping process begins immediately after receiving your order. We send the items to our warehouse for international shipping preparation. You will only be charged for the items that are shipped, along with the applicable shipping and tax rates. Once your order is shipped, you will receive a shipping confirmation email containing your tracking number.
Please note that we ship orders exclusively on business days, excluding Saturdays and holidays. On average, we fulfill orders within 2-5 business days. However, during major holidays or if popular items experience stock availability issues, processing times may extend up to 10 days. If your order includes multiple items, they may be shipped separately from different manufacturing partners, resulting in different delivery dates.
When it comes to deliveries, the estimated delivery time for your order depends on your country or region and typically ranges from 7 to 21 business days. Please understand that specific delivery dates cannot be guaranteed and may vary.
For your reference, here are the estimated delivery times by country:
- United States: 7-14 days
- Canada: 7-15+ days
- Australia: 5-14 days
- Israel: 7-15+ days
- Saudi Arabia: 7-15+ days
- South America: 7-21+ days (varies widely by importing country)
Please note that the above delivery times are estimates based on business/working days. While we strive to ensure timely delivery, certain factors beyond our control, such as required postal or customs clearance procedures, holidays, severe weather conditions, labor disputes, or protests, may cause unforeseen delays. We appreciate your understanding and patience.
If you have any further questions or concerns, please feel free to contact us at support@ellisbrook.com or fill out our contact form. We are here to assist you.
Thank you for choosing Ellisbrook. We appreciate your trust and look forward to serving you.
Sincerely, Your Ellisbrook Team